12
Sep
Remote Helpdesk tool
Blog - Tips

This announces our upgrade from LogMeIn to  ConnectWise Control®  used during online support sessions.
instead of seeing this -> as before, you will see this ->  , and things will happen quicker when we have show and tell phone calls and/or you tell me what you need done when you're not there.

For a one time Support session where we both see your screen, call and click here to get a code for our connection.

For multi session Access where you could leave your computer unattended, call and install this for us to connect.

Jim
--
Don't need no stinkin' frustration from a computer!
It'll all work out right in the end. If it's not right, it's not the end.

 
14
Sep
For your protection - we eat our own cooking
Blog - Tips

Pondering allies, the King of Siam in The King and I asks "If allies are strong with power to protect me, might they not protect me out of all I own?"  When it comes to friends and enemies, it's not always one or the other.  That's how it is with programs that you install to protect your digital life from the bad guys.  So what's the best plan for self defense that keeps the load light for your race horse to pull?

 
08
Sep
At the first sign of trouble...
Blog - Tips

Here's a checklist to return to normal and do no harm if you're inclined to be your own Doctor.  These are steps we do for ourselves and our customers preliminary to deeper troubleshooting.:

Warning - during the performance of this checklist, you should see steady progress and feel hopeful that a return-to-normal condition is coming.  If things hangup or sound funny or get slower, SHUTDOWN (you may have to hold the power button down for 5 seconds to do this).  You are being told it's time to get a full backup, deeper cleanup by a pro, and a new hard drive.